General terms and conditions

1. Scope

These general terms and conditions (T&C) apply to all orders placed with Carrosserie K.I., a business of Garage Istafanous K.I. GmbH, Südstrasse 2, 2504 Biel/Bienne, UID CHE-282.593.197 (hereinafter “we”), in particular for body, panel, paint, dent removal and accident repair work, and for payments made via our website or by payment link.

Deviating terms of the customer only apply if we confirm them in writing.

2. Quotes and orders

Quotes and indicative quotes, including those based on photos from the online damage report, are cost estimates. The exact scope often only becomes clear after disassembly. If the quote is going to be clearly exceeded, we inform you beforehand and ask for your consent.

An order is concluded orally, in writing, by e-mail or by handing over the vehicle for repair.

3. Prices and payment

All prices are in Swiss francs (CHF) including statutory VAT.

The invoice is due when the vehicle is collected, unless stated otherwise on the invoice. Payment is possible in cash, by debit or credit card, by TWINT and online via a payment link (PostFinance Checkout). For online payments, the terms of the payment provider also apply.

In the event of late payment, we may charge reminder fees and pass the claim on to a debt collection agency.

4. Insurance claims

On request, we invoice your insurer directly. Whether and to what extent the insurer covers a claim is decided by the insurer; your policy is decisive. Costs not covered by the insurer (e.g. the deductible) are borne by the customer.

5. Courtesy car, pick-up and delivery

Courtesy cars and pick-up and delivery are offered on request and subject to availability. The terms are agreed individually.

6. Appointments and cancellations

Agreed appointments are binding. Please cancel an appointment at least 24 hours in advance. Spare parts and materials already ordered that cannot be returned are charged even if the appointment is cancelled.

7. Acceptance and notice of defects

Please inspect the vehicle when collecting it. Visible defects must be reported immediately, hidden defects without delay after their discovery, in writing. For justified defects, we carry out remedial work. The statutory provisions on contracts for work (Art. 363 et seq. CO) apply unless these T&C provide otherwise.

Defects caused by normal wear, improper handling, external influence or later work by third parties on the same part are excluded.

8. Liability

We are liable for damage caused intentionally or through gross negligence. Liability for slight negligence, consequential damage and loss of profit is excluded to the extent permitted by law (Art. 100 CO). We accept no liability for items left in the vehicle.

9. Right of retention and collection

Until payment in full, we have a right of retention over the vehicle (Art. 895 et seq. CC). If the vehicle is not collected within a reasonable period after notice that it is ready, we may charge an appropriate storage fee.

10. Data protection

We process personal data in accordance with the Swiss Data Protection Act (FADP). Details can be found in our privacy policy.

11. Applicable law and jurisdiction

Swiss law applies. The place of jurisdiction is Biel/Bienne, subject to mandatory places of jurisdiction, in particular for consumers. Should any provision of these T&C be invalid, the remaining provisions remain valid.